Pricing

For UK orders, all prices displayed on the Website are exclusive of VAT (Value Added Tax). The applicable VAT, depending on the order and the relevant territories, will be calculated and added at checkout before your order is completed.

For EU orders with a total value of €150 or under, we use the Import One-Stop Shop (IOSS) system to manage VAT. This means that VAT at your country's applicable rate will be calculated and added at checkout before the completion of your order. By using the IOSS, we are able to collect VAT at the time of purchase, ensuring that no additional charges, such as customs duties or VAT, will be due upon delivery.

This system helps streamline delivery and avoid delays caused by customs procedures, allowing you to receive your order without unexpected fees when it arrives in your country. The IOSS ensures that the VAT payment is processed upfront, making the import process smoother for you.

For EU orders with a total value over €150, taxes, customs duties, and any applicable import fees are due upon import. These charges will be the responsibility of you, the customer, and will be collected by the carrier or customs authorities upon delivery. We recommend checking with your local customs office to understand the specific taxes and duties that may apply. Studio 1 Ltd is not liable for any additional charges or delays caused by customs procedures.

For international orders (outside of the UK and EU), no taxes or duties are collected at checkout. Any taxes, customs duties, or import fees will be determined by the destination country's customs authorities and are your responsibility to pay. Studio 1 Ltd is not liable for any additional charges or delays caused by customs procedures.

Shipping

We ship internationally using reliable carriers including FedEx, UPS, DHL, Deutsche Post, and Royal Mail. We primarily offer tracked services, but for some countries or regions, only untracked or signature-based services may be available. We aim to deliver your order as promptly as possible. Delivery times and costs vary depending on the destination and the shipping method chosen at checkout. Estimated delivery dates are provided during checkout and are based on our shipping partners' average delivery times. However, we cannot be held responsible for any consequential costs incurred due to delays in delivery.

Return and Refunds

UK and EU Consumers (B2C):
If you are purchasing as a consumer (not as a business) within the UK or EU, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. To exercise this right, you must notify us within 14 days of delivery.

You then have a further 14 days to return the goods to us. The items must be returned unused and in their original packaging and condition.

Upon receipt and inspection of the returned items, we will issue a refund of the item cost and the cost of standard delivery (i.e., the least expensive shipping option offered at checkout). We do not refund any additional costs for premium or express delivery services you may have selected.

You are responsible for the return shipping costs. We recommend using a tracked and insured method.

If the returned products are handled beyond what is necessary to establish their nature, characteristics, and functioning (e.g., signs of use, damage, missing packaging or parts), we reserve the right to make a deduction to reflect the loss in value.

Returns After 14 Days:
After the 14-day cancellation period has expired, we are not obliged to accept returns for change of mind. Any return requests beyond 14 days will be considered at our discretion and may be subject to:

• A restocking fee of up to 20% of the item price
• Non-refundable original shipping and transaction fees
• Return shipping at your expense

Faulty or Not as Described Goods:
If your goods arrive faulty, damaged, or not as described, please contact us immediately. Under your statutory rights, you are entitled to a repair, replacement, or refund. This applies regardless of the 14-day cancellation period.

International Customers (Outside UK/EU):
For customers outside the UK and EU (including the USA), returns for change of mind are accepted only at our discretion unless otherwise required by local consumer protection laws. If approved, return shipping and any applicable customs fees are your responsibility. Original shipping costs and transaction fees will not be refunded.

B2B Customers:
If you are purchasing on behalf of a business, you acknowledge and agree that no statutory cooling-off period applies. Returns and cancellations for business transactions are not accepted unless goods are faulty or supplied in error. Any return accepted at our discretion will be subject to:

• A restocking fee (minimum 20%)
• Non-refundable shipping and transaction fees
• Return shipping at your expense

Failed Deliveries and Rejected Shipments

If a delivery is unsuccessful because you provided an incorrect or incomplete address, did not collect the parcel from the carrier, or refused delivery without prior notice of cancellation in accordance with your statutory rights, the parcel will typically be returned to us by the courier.

Once we receive the returned goods, we will contact you to arrange redelivery or process a refund, as appropriate.

Please note:

• If you request redelivery, a new shipping fee will apply.
• If you prefer a refund, we reserve the right to deduct any direct costs incurred in recovering the parcel. This may include but is not limited to return shipping charges, customs clearance fees, import duties, or taxes billed back to us by the carrier.
• For international shipments, if the parcel is rejected due to unpaid customs duties or import fees, you remain responsible for these charges and any associated return costs.

If you believe the goods were refused in error or wish to dispute any deductions, please contact us promptly to discuss a resolution