Terms & Conditions

1. Agreement Overview

These terms constitute a legal document (the "Agreement") that outlines the rights and obligations of you as a user or purchaser ("you") and those of Studio 1 Ltd ("Studio 1", "we", or "us") in connection with the products and services offered by us through this site or any other websites owned by us (the "Website"): ManfrottoSpares, GitzoSpares, RycoteSpares, Avenger-Grip-Spares, and AquatechSpares.

By using the Websites, ordering products from us, or registering for Studio 1 Ltd services, you agree to the terms of this Agreement. You reaffirm your agreement each time you use the Website or any of our services.

1.2 User Obligations

• Provide true, accurate, current, and complete information about yourself as prompted by our registration account form ("Registration Data").
• Maintain and promptly update the Registration Data to ensure it remains true, accurate, current, and complete.
• If you provide any information that is untrue, inaccurate, not current, or incomplete, or if Studio 1 Ltd has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, we reserve the right to suspend or terminate your account, cease supply, and deny you any current or future use of the Website (or any part of it).

1.3 Rights Reserved by Studio 1 Ltd

• Modify or discontinue, either temporarily or permanently, the Website (or any part of it) with or without prior notice. You acknowledge that we are not liable to you or any third party for any changes or discontinuation of the Website.
• Revise or update this Agreement, including any pricing, periodically. Your continued use of the Website (or any part of it) after such updates will signify your acceptance of the revised terms, including any changes to pricing.

It is your responsibility to review the Agreement regularly for updates, including pricing changes. If you do not agree with any modifications, you must stop using the Website immediately.

2. Orders, Pricing and Payment

2.1 Placing an Order

By placing an order, you agree to provide accurate and complete information, including name, contact details, shipping address and your company or personal VAT/tax number. Failure to provide accurate information may result in delays or cancellation of your order.

2.2 Payment Methods

We accept the following payment methods:

• Credit and Debit Cards
• PayPal

All payments are processed securely, and your financial information is not stored by us.

2.3 Out of Stock or Backordered Items

If a product, accessory, or spare part is listed as "out of stock," you may subscribe to receive an email notification when the item is back in stock and available for purchase.

If a product is marked as "Backorder," it means the item has been ordered from the manufacturer and is in transit to our facility. You may place an order, and we will dispatch your items as soon as stock arrives.

If a product is marked as "In stock at warehouse," it means the item is not held at our premises but is available from the factory. Once we receive your order, we will place an order with them, and as soon as we receive the product, it will be dispatched to you.

2.4 Pricing

As we ship internationally, all prices are displayed exclusive of VAT. Any applicable VAT, taxes, or duties will be calculated and added at checkout depending on your shipping destination.

2.5 Order Confirmation

An order is confirmed only when you receive an email acknowledging payment and processing.

3. Shipping and Delivery

3.1 Shipping Policy

We ship internationally using reliable carriers including FedEx, UPS, DHL, Deutsche Post, and Royal Mail. We primarily offer tracked services, but for some countries or regions, only untracked or signature-based services may be available. We aim to deliver your order as promptly as possible. Delivery times and costs vary depending on the destination and the shipping method chosen at checkout. Estimated delivery dates are provided during checkout and are based on our shipping partners' average delivery times. However, we cannot be held responsible for any consequential costs incurred due to delays in delivery.

3.2 EU Orders and IOSS Information

For orders shipped to the European Union, VAT and duties are handled as follows:

B2C Customers (Consumers)

• Orders under €150: We collect VAT at checkout via the Import One-Stop Shop (IOSS), meaning no additional VAT or handling fees should be charged upon delivery.
• Orders over €150: IOSS does not apply. Import VAT, duties, and handling fees will be due upon import and collected by the carrier or customs authorities.

B2B Customers (Businesses)

• With a valid EU VAT number: No VAT is charged under reverse charge rules. You must account for VAT in your country.
• Without a valid EU VAT number:
  • Orders under €150: VAT is charged at checkout via IOSS.
  • Orders over €150: No VAT is charged; you must pay import VAT and duties upon delivery.

Studio 1 Ltd is not responsible for any additional charges, import duties, or customs delays.

3.3 Failed Deliveries

If delivery fails due to an incorrect address or uncollected item, the courier will return the package to us. Upon receipt, we will hold your order until you contact us to arrange reshipping (a reshipping fee applies). If you do not wish to reship, we will refund the product cost minus any return shipping charges and any applicable restocking fee.

4. Returns, Refunds, and Cancellations

4.1 Return and Refund Policy

UK and EU Consumers (B2C):
If you are purchasing as a consumer (not as a business) within the UK or EU, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. To exercise this right, you must notify us within 14 days of delivery.

You then have a further 14 days to return the goods to us. The items must be returned unused and in their original packaging and condition.

Upon receipt and inspection of the returned items, we will issue a refund of the item cost and the cost of standard delivery (i.e., the least expensive shipping option offered at checkout). We do not refund any additional costs for premium or express delivery services you may have selected.

You are responsible for the return shipping costs. We recommend using a tracked and insured method.

If the returned products are handled beyond what is necessary to establish their nature, characteristics, and functioning (e.g., signs of use, damage, missing packaging or parts), we reserve the right to make a deduction to reflect the loss in value.

Returns After 14 Days:
After the 14-day cancellation period has expired, we are not obliged to accept returns for change of mind. Any return requests beyond 14 days will be considered at our discretion and may be subject to:

• A restocking fee of up to 20% of the item price
• Non-refundable original shipping and transaction fees
• Return shipping at your expense

Faulty or Not as Described Goods:
If your goods arrive faulty, damaged, or not as described, please contact us immediately. Under your statutory rights, you are entitled to a repair, replacement, or refund. This applies regardless of the 14-day cancellation period.

International Customers (Outside UK/EU):
For customers outside the UK and EU (including the USA), returns for change of mind are accepted only at our discretion unless otherwise required by local consumer protection laws. If approved, return shipping and any applicable customs fees are your responsibility. Original shipping costs and transaction fees will not be refunded.

B2B Customers:
If you are purchasing on behalf of a business, you acknowledge and agree that no statutory cooling-off period applies. Returns and cancellations for business transactions are not accepted unless goods are faulty or supplied in error. Any return accepted at our discretion will be subject to:

• A restocking fee (minimum 20%)
• Non-refundable shipping and transaction fees
• Return shipping at your expense

4.2 Cancellation Policy

You may cancel your order without charge before it has been dispatched. A full refund will be issued to your original payment method.

If your order has already been dispatched, cancellation is no longer possible. Instead, you must follow the return procedure described in Section 4.1.

Important: For UK and EU consumers exercising their statutory right to cancel within 14 days, please note that:

• You must return the goods within 14 days of notifying us.
• We will refund the standard delivery cost only.
• You remain responsible for return shipping costs.

4.3 How to Return an Item

To initiate a return or cancellation, please log in to your account, access your orders, and follow the return request procedure. If you are exercising your statutory cancellation right, please clearly state your intention to cancel in your communication.

You are responsible for the return shipping costs. Returned items must be securely packaged, and we highly recommend using a tracked service. If the product is of high value, we also recommend insuring the shipment. Please note that we cannot accept liability for items lost or damaged during return transit

Refunds will be processed within 14 days of receiving the returned goods or proof of return.

5. Sending Your Product in for Repair

You are responsible for the shipping cost of your item, whether or not it is covered under the manufacturer’s warranty.

If you are sending your item from within or outside the UK, we strongly recommend using a tracked and insured service such as FedEx, UPS, DHL, Royal Mail or Parcleforce. These couriers visit our repair centre daily. A tracked service allows you to monitor the shipment’s progress.

Studio 1 Ltd cannot be held responsible for any loss or damage incurred during transit.

For full details on how to book a repair and what to expect once we receive your item, please visit our Servicing & Repairs page.

6. Warranty Disclaimer for Spare Parts

Please note that spare parts supplied by Studio 1 Ltd are intended for use as replacement components and will not be covered under any manufacturer’s warranty. Spare parts are provided “as-is,” without any guarantee as to suitability or lifespan.

Unless explicitly stated otherwise in writing, no warranty is offered or implied for spare parts, and Studio 1 Ltd shall not be liable for any indirect, consequential, or incidental damages arising from the use, installation, or performance of such parts.

It remains the responsibility of the purchaser to ensure that all spare parts are installed correctly and safely. Improper installation or use may result in damage, personal injury, or invalidate any remaining equipment warranties.

However, if you believe the product is faulty, missing components, or if you have received the incorrect item, please contact us promptly and we will be happy to assist you in resolving the issue.

7. User Data and Privacy

We collect only necessary information to process your order: name, contact details, and shipping address.

Our data handling complies with GDPR. Please review our Privacy Policy for details.

8. Limitations of Liability

We are not liable for:

• Delays caused by shipping providers.
• Losses arising from inaccurate information provided by you.
• Indirect, incidental, or consequential damages resulting from use of our Website.
• Loss of earnings, injuries, or damages arising from self-installation of spare parts.
• Items lost or damaged during return transit to Studio 1 ltd

Our total liability will not exceed the total value of your purchase.

9. Dispute Resolution

Please contact us at [email protected] with any concerns. We will attempt to resolve disputes promptly and in good faith.

10. Intellectual Property

All content on this Website is the exclusive property of Studio 1 Ltd. Unauthorised reproduction is prohibited.

11. Prohibited Activities

• Use of the Website for illegal purposes.
• Activities compromising Website security or functionality.
• Submission of false or misleading information.

12. Modifications to Terms

We reserve the right to amend these Terms at any time. Updates will be posted on this page. Continued use of the Website constitutes acceptance of updated Terms.

13. Force Majeure

We are not responsible for delays or failures to perform due to causes beyond our control, including natural disasters, strikes, or governmental actions.

14. Contact Information

For questions or disputes, please contact:
Email: [email protected]
Address: Studio 1 Ltd, Building 105, Dunsfold Park, Canada Avenue, Cranleigh, Surrey, GU6 8TB, United Kingdom

15. Governing Law

These Terms are governed by the laws of the United Kingdom. You may be subject to local laws in your jurisdiction.